Successfully make use of Tableau in the Front Office
Our client, an investment bank with offices all over the globe, were stuck using a legacy Business Objects system for their Front Office MI.
They introduced Tableau but didn’t know how to get value from it.
After a year of software costs and consulting spend, they had made little progress. One hand was enough count the numbers of users they had after 12 months.
They engaged us to turn things around and see some return on their investment.
How did we make Tableau a success?
Firstly, we identified a data-driven business line and engaged with those people. We physically sat in the Front Office and listened to what those users wanted.
We found key business sponsors who were able to tell us what they wanted and were willing to give their time to review initial drafts.
This enabled rapid production of information useful to business users.
Once the information was pushed out across the pilot business line, there was an immediate uptake in usage.
Next came a request from senior management to roll out our development technique across other business lines.
The Tableau development team are put in place
‘Need to know’ is an important concept within financial services data
Data security is a priority within banks, we developed an efficient way to implement permissions into all reports addressing any regulatory and ‘need to know’ concerns.
And the figures clearly back up the results
On handing over the development team to the internal business, the number of unique users of the reports had increased from low single digits to over 550 per week, spanning 6 continents and over 25 countries.