How do you manage employee conduct risk within a large financial services organisation?

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Manage employee conduct risk and remove your personal risk

The introduction of the Senior Managers and Certification Regime put managers personally on the hook for the conduct of their staff.

To reduce the risk of FCA enforcement, many organisations are proactively monitoring the conduct of their employees.

Our client, a European Investment Bank, understood the risks to their senior management and engaged us to build tools to monitor employee conduct.

People meeting around a desk in an office meeting room

how to begin monitoring employee conduct?

Producing accurate and up to date Management Information on employees is an effective way to reduce employee conduct risk; both at an individual level and rolled up to a wider organisational view.

Understanding our client’s employee conduct monitoring goals we reduced their ‘wishlist’ of 50 performance indicators down to a manageable list of key performance indicators.

Our client, a global investment bank, wanted the ability to monitor the most recent and historic conduct of its employees. They also wanted senior management to be proactively informed of certain conduct breaches.

After identifying the KPIs, the next step was to work with multiple teams to source the required data. We built a prototype monitoring tool with these sample data sets.

Protecting the employees – understanding the right to know

Due to the sensitivity of employee data it was vital the MI and underlying data sources had robust access controls in places and were compliant with Data Protection laws.

Enable management to monitor employee conduct

The prototype report demonstrated how the bank could collate the required employee data and convert into a suite of useful dashboards. Tableau Server hosted the tool, with automated server emails providing the capability to alert senior management when certain breaches exceeded limits.

Once the bank’s leadership team had evaluated the prototype we got the go-ahead to fully automate our solution and move it to production.

The scope increased to all of UK CIB, data feeds automated, sophisticated access management embedded within the report and it was published to the Tableau Server for on-demand access.

The end result – a highly informative set of reports at the fingertips of the UK senior management, compliance and HR providing a comprehensive view of employee conduct.

All UK managers now have the ability to view all employees within their management chain and also enable individuals to see their own conduct.


Are you personally at risk for your staff conduct?

Contact us and let us explain how we are able to help you.